Shipping Policy

1. Delivery Timeline: Orders within Lagos state are processed and delivered within 1-3 business days, while orders outside Lagos state are processed and delivered within 3-7 business days for local shipments. For International deliveries kindly send us an email at [email protected] for more information.
2. Shipping Fees: Calculated at checkout based on location and order weight. We currently do not offer free shipping,
3. Delivery Partner: Reliable logistics partners ensure timely delivery. Tracking details are shared via email/SMS. Note: we do not operate doorstep deliveries for items going outside Lagos State.
4. Undelivered Packages: Customers are responsible for providing accurate shipping details. Undelivered packages due to incorrect addresses may incur additional charges for redelivery.

Returns & Refunds Policy

1. Eligibility: Items must be returned within 48hrs of delivery in their original condition, with tags and packaging intact.
2. Process: Submit a return request via email or on our website. Approved returns must be shipped back at the customer’s expense unless the return is due to a defect.
3. Refunds: Refunds are processed within 21 business days after the returned item is inspected. Refunds are issued via the original payment method.
4. Damaged or Defective Items: Report damages or defects within 48 hours of delivery with photographic evidence. Kindly send an email.

Exchange Policy

1. Eligibility: Exchanges are allowed within 48hrs for items of equal or higher value (price difference applies).
2. Process: Initiate an exchange request online. The customer bears the cost of return shipping unless the exchange is due to a defective or incorrect item.
3. Stock Availability: Exchanges are subject to stock availability.

Payment Policy

1. Accepted Payment Methods:
   • Local: Debit/credit cards, bank transfers, and USSD.
2. Currency: Payments are processed in Nigerian Naira (₦). International orders may incur currency conversion fees.
3. Security: Payments are secured via SSL encryption. We do not store payment details.
4. Failed Transactions: If payment fails, confirm with your bank or payment provider before retrying.

Note

Policies are subject to change based on business and regulatory requirements. For further assistance, contact our support team at [email protected]48hrs