Return Policy
At Lush Hair Nigeria, we want you to love every purchase. But if something isn’t quite right, we’re here to help. Please read below for how to return an item. We’ve made the process simple and in line with the premium service you deserve.
1. What Can Be Returned
Return Window: You can return items within 2 days of receiving them if the item is faulty or incorrect.
Item Condition: Items must be new, unused, unwashed, and in perfect condition — no stains, damage, or smells.
Tags & Packaging: All original tags, labels, and packaging must be included and kept in good shape.
2. How to Return an Item
Start a Return: Email us at info@lushhairafrica.com with your order number and the item(s) you want to return. We’ll confirm if the return is approved and send you instructions.
Return Shipping: Customers are responsible for return shipping unless the item was faulty or incorrect. We recommend using tracked and insured shipping for safety.
Packing Your Item: Use the original packaging if possible. Make sure your return is securely packed and protected during shipping.
3. What Happens After We Receive Your Return
Inspection: Our team will check that the item meets our return guidelines. If it doesn’t, we’ll send it back, and no refund will be issued.
Refund Timing: If your return is approved, your refund will be processed within 21 business days.
Refund Confirmation: We’ll email you once your refund has been completed.
4. Returning Gifts or Promo Items
If you received a free gift or promotional item with your order, it must be sent back along with the product you’re returning. If it’s missing or not in its original condition, the refund may not be processed.
5. Wrong or Faulty Item?
If you received the wrong item or something is damaged or faulty, please email us at info@lushhairafrica.com within 48 hours of delivery. Include your order number, a photo, and a short description of the issue. We’ll arrange for the return and cover the shipping cost.
For any questions, feel free to reach out to info@lushhairafrica.com — we’re happy to help!